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Member Service Standards

Members are the foundation and lifeblood of the Cook County Farm Bureau. The standards of service that the organization provides are based on this knowledge and basis.

  1. Excellence - It is our goal to provide the best, most personal service possible through complete and quality assistance over the phone, counter and electronically.
  2. Responsiveness - Members can expect prompt response to requests, questions, and needs with a staff that is empowered for decisive actions and decision making.
  3. Personable - Members can expect to communicate with a real person during regular business hours.
  4. Commitment - Your Member Service Center advocates are courteous, respectful, responsible and professional at all times and have the same expectations of members.